Refund policy

Principle

Our products are digital files delivered instantly. Once the files have been delivered, no refund can be granted, in accordance with Article L221-28 of the French Consumer Code and Article 5 of our terms of sale.

Exceptions

A full refund is granted in the following cases:

— the delivered files are corrupted or unreadable and the issue cannot be resolved;

— the download link remains inaccessible despite our support;

— an accidental duplicate purchase of the same product, reported within 14 days;

— the delivered content does not match the product page description.

How to request a refund

Email oily.wallpapers@gmail.com with the address used for the purchase, the collection name, and a description of the issue.

We reply within 72 business hours. If approved, the refund is issued via Stripe to the original payment method within 5 to 10 business days depending on your bank.

Technical issue

Before requesting a refund, please contact us: most issues (expired link, email not received, file not opening) are resolved within minutes.